Time allocation for queries

Although Ask-JGI team members have up to one day to spend on Ask-JGI queries, it is expected that most queries should take half a day or less. If you have a query that you think might take longer then this can be discussed with the Ask-JGI shift coordinator.

Tip

Remember that the Ask-JGI Teams channel is there for you to ask for help and to discuss your queries.

Shifters are responsible for recording honestly the time that is spent on each Ask-JGI query. This time can include time spent preparing for and participating in meetings with Ask-JGI “customers,” as well as any time spent researching the query and preparing email responses.

Once a query has been resolved the Ask-JGI team member should note the number of hours spent on the query on the tracker ticket.