Getting started

If you are a new recruit looking to get set up for working with Ask-JGI, welcome to the team!

This handbook is meant to serve as a guide to explain how Ask-JGI works and what is expected of you as an Ask-JGI shifter. Please take the time to read through the procedures chapter in this handbook to make sure that you are up to speed on your responsibilities.

Before you begin your first Ask-JGI shift you will need to make sure that you are able to access some platforms, pages and groups. Please see the sections below for instructions on how to get yourself ready for your first shift.

Communicating on Teams

The platform that the Ask-JGI team uses to stay in touch on a day-to-day basis is Microsoft Teams. The Jean Golding Institute uses Teams to stay in touch with other team members, and to share ideas, events and opportunities with each other. There is a Teams channel specifically for the Ask-JGI team— you will be given access by a member of JGI staff.

The Teams channel is also used for the weekly Ask-JGI meetings.

Getting set up with SharePoint

When you are added to the Ask-JGI Teams channel, you should be automatically granted access to the Ask-JGI SharePoint folder, which can be found here. In this folder you will be able to store files related to any of your queries, such as meeting notes or code examples.

While working with Ask-JGI you will be expected to attend weekly catch-up meetings with the rest of the team. The Ask-JGI weekly meetings are managed through the Teams channel.

Login using your UoB account.

Ask-JGI mailbox access

A major part of your duties while undertaking shifts for Ask-JGI will be to monitor the Ask-JGI mailbox.

Before beginning your first shift you must make sure that you are able to access the mailbox here. Contact the Ask-JGI coordinator in case of problems and they should be able to grant you access.

Ask-JGI tracker access

Any new query that is submitted to Ask-JGI results in a ticket being opened on the Ask-JGI tracker.

Before beginning your first shift you must make sure that you are able to access the tracker here. Contact the Ask-JGI coordinator in case of problems and they should be able to grant you access.