Roles and Responsibilities

Below is the list of roles and responsibilities!

Ask-JGI PhD Student

You are one of our team of PhD students who handles queries from researchers across all disciplines at the University of Bristol. You’re responsible for answering emails from the Ask-JGI mailbox when you’re on shift, accepting queries and meeting with researchers to support them. Sometimes these queries will be a case of simple signposting and other times queries will be involved pieces of work. You are expected to keep the tracker up to date with your progress on work and to attend the weekly Ask-JGI team meeting to update the team on queries you’re handling and take new queries on as they come through.

You are often going to be the first point of engagement for researchers with the Jean Golding Institute, which means that being punctual, courteous and professional with researchers you interact with is important. You should expect researchers to treat you the same.

Ask-JGI Coordinator

You were an Ask-JGI PhD student last year, and this year you have additional responsibilities, as well as those of the Ask-JGI PhD students. You are responsible for helping the new students get used to how the Ask-JGI helpdesk works and being their first point of contact for any worries or queries they have. You are also responsible for making sure the tracker remains up to date and that all shifts are filled. You are the direct liaison between the Ask-JGI Lead and the rest of the Ask-JGI PhD students.

The Ask-JGI Coordinator for the 24/25 academic year is Daniel Collins.

Ask-JGI Lead

You are one of the JGI’s full time Data Scientists, responsible for the overall management of the Ask-JGI helpdesk. This means you are responsible for the recruitment and training of the Ask-JGI PhD students, attending some of the meetings and working with the Ask-JGI Coordinator to make sure everything is running smoothly.

The Ask-JGI PhD student will expect to be able to contact you about any queries relating to costing out data science support or anything else that falls out of scope for the Ask-JGI team. You are responsible for coordinating with JGI admin to make sure that contracts are up to date and that Ask-JGI students are doing pay claims to make sure they get paid for the work that they do. If the Ask-JGI PhD students or the coordinator have any concerns about any interactions with researchers, they should come to you.

The Ask-JGI Lead for the 24/25 academic year is Huw Day.